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Customer Services Rep - Teller (Rawlins - 20 hours)

Company Name:
Bank of the West
What sets Bank of the West apart from other banks is our team members-they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values--straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines - Retail Banking, Commercial Banking, National Finance, and Wealth Management.
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Position Summary
Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner. Identifies sales and cross-selling opportunities. Performs routine office and clerical duties. Maintains operational quality and standards. Acts as the customers' first "point-of-contact" with the Bank.
This description applies to three levels (Job Codes 1673, 1672, 1670, & 4299) Level assignment is based on a variety of factors including, but not limited to, scope and complexity of transactions and experience and expertise of customer service representative. (Job code 4299 may occasionally perform MLO duties and will require approval from Regional Managers.)
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Position Accountabilities
Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service.
Supports the Bank's sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales.
Adheres to Bank's security and audit procedures.
Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.
Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses.
Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems.
Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.).
Performs other duties as assigned.
Required Education or Equivalent Experience
High School or equivalent combination of training and experience
Required Experience
0 - 1 year teller or cash handling experience (level I)
Field of Experience
Basic knowledge of bank products and services (level I)
1. Representative Duties
Process Customer/ATM/Night Drop Deposits
Cash Checks/Savings Withdrawals
Process Consumer Loan Payments
Process Credit Card Cash Advances
Process TT & L Payments
Sell Travelers Cheques, Money Orders, Cashiers Checks
Sell and Redeem Savings Bonds
Place Stop Payments, Special Instructions, and Deposit Holds
CTR/MIL Completion
Complete Wire Transfer Form
Safe Deposit Entrance Procedures
Filing (Signature Cards/Reports)
Prepare Bank Work Bag for Pick Up
Product Knowledge
Referral Tracking System (RTS)
IS View
E-Vision
Administrative/Technical Skills
Customer service skills
Answers telephone and screens calls
Balance figures
Calculator
Filing and typing documents
Operate a ten-key adding machine
Perform math and analysis
Photocopier
Research information
Use fax machine
Detail orientation
Computer terminal
Job Customer Service
Title: Customer Services Rep - Teller (Rawlins - 20 hours)
Location: Wyoming-Rawlins
Requisition ID: 009317

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